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Power Outage Tips

Rough weather this spring and into this summer has caused power outages for individual customers and throughout NHU's electric system. Surely Mother Nature will strike again.

If electric service is disrupted in your area, we offer the following tips in dealing with the power interruption:

  1. Call NHU to report the power outage. Don't assume your neighbor has reported an outage as they may be fed off of a different circuit or the outage may only effect your account. When speaking with the utility representative, provide any details that may help identify the cause of the outage (i.e. loud pop, saw lightning hit transformer or tree, dead squirrel, down line). Please advise the utility if a resident in the home has a serious medical condition that requires the use of medical equipment such as portable oxygen tank, dialysis, etc.
  2. Turn off or unplug your sensitive electronic equipment (i.e. computers, printers, televisions) in case of in-rush current when power is restored.
  3. Leave a radio or light on so you know when power is restored.
  4. Keep a battery operated radio and a flashlight or candles available to use.
  5. In case of a long outage, try to stay out of your refrigerator and/or freezer to keep the cold air in as long as possible.
  6. Stay away from downed lines. The lines could be energized and harmful if you come in contact with them.

In cases of multiple outages, the NHU staff will identify the causes of the outages and then prioritize how to proceed in restoring electric service. When large areas of the service territory are affected by outages, it will take some time in order to restore the electric service. The staff will work as safely and efficiently as possible to get the electric service restored to our customers. If your service has not been restored after several hours, please contact our office again to receive a status report regarding the outage.

Thank you for your patience during the power outages. If you have any questions or concerns, please contact our office.