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Winter Moratorium to End for NHU Customers

New Holstein Utilities is advising electric and water customers who are behind on their bills to pay their account in full or make payment arrangements with the utility to avoid service disconnection.

Wisconsin's Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends on April 15. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their utility bill for any period of time, including the winter months.

The Public Service Commission of Wisconsin established the annual moratorium - from November 1 to April 15 - to protect customers from service disconnection during harsh Wisconsin winters.

"This is a difficult issue we must address with some of our customers each year," states Randy Jaeckels, NHU's General Manager. "It is, however, New Holstein Utilities' goal to do what we can to collect unpaid bills from the moratorium to keep electric rates low in our service territory. We have that responsibility to all of our customers. The utility understands that these are very challenging economic times for many people. We also understand that situations can arise, making it difficult for customers to pay their bills. However, to avoid disconnection, we are urging customers to make the appropriate payment arrangements. Our staff is willing to work with our customers in making suitable arrangements to avoid shutting off their utility service."

New Holstein Utilities will be issuing 10-day and 24-hour disconnect notices to those customers who are in arrears with their account(s). If customers do not respond to these notices, the electric operations staff will be instructed to disconnect service. Once the electric operations staff have been dispatched to disconnect service they will do so. The line technicians will not accept payments from customers under any circumstances. Customers must make payments and/or payment arrangements with the office staff.

Customers are encouraged to call the New Holstein Utilities office at 898-5776 to discuss their utility account. The NHU office is open Monday through Friday from 7 a.m. to 4:30 p.m. New Holstein Utilities provides electric service to residents in the City of New Holstein and portions of the townships of Charlestown, Eaton, Schleswig, New Holstein and Brothertown.