Pay Your Bill

News Archive

Winter Moratorium Ends on April 15, 2012

Wisconsin's Winter Emergency Period, which places a moratorium on residential service disconnections, will end on April 15, 2012.  Customers who are past due on payment of their utility bill(s) can have their service disconnected if they do not pay their bill or make payment arrangements by that date.

New Holstein Utilities is advising electric and water customers who are in arrears on their utility bill(s) to pay their account(s) in full or contact NHU to make payment arrangements to avoid service disconnection.  Unpaid utlity bills can affect the cost to operate the utility and eventually drives up the costs for all customers.  Therefore, it is the goal to NHU to collect the unpaid bills from customers who are not current on their account(s).

New Holstein Utilities plans to send notices on April 6, 2012 to all customers who are delinquent on their account(s).  A customers will then have 10 days to contact NHU to either pay their account(s) or stop by the NHU office to make arrangements to pay off the balance owed.  For those customers who need to make payment arrangements, a down payment of between 25% and 50% of the balance owed will be required.  The percentage of the down payment depends on the amount owed to NHU.  All delinquent accounts must be current within a maximum of three months.  For customers who do not pay their balance in full or make arrangements on their account(s) within 10 days, a final 24-hour notice will be delivered to them before the account(s) is disconnected.

For those customers who have elected not to make any payments during the winter moratorium, NHU will be requestinga deposit on their account(s).  According to Public Service Commission rules, the deposit may not exceed the highest actual gross bills for any four (4) consecutive months within the preceeding 12 months review period.

Some customers may be eligible for energy assistance.  As the guidelines for eligibility can change from year to year, customers should investigate if they may be eligible.  To apply for energy assistance, customers should call 1-866-432-8947.  Under the eligibility requirements, customers at or below 60 percent of the state's median income may qualifty for WHEAP assistance, including: a single person earning up to $24,319/year or a family of four with an annual income of up to $46,768.  Funds are limited so customers should apply soon.

The New Holstein Utilities office is open from 7 a.m. to 4:30 p.m., Mondays through Fridays.  The office is located at 2110 Washington Street, in the New Holstein City Hall.  The NHU phone number is 898-5776.