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NHU Staff are Changing Meters and Trimming Trees

For most of the remainder of the winter months, NHU staff will be working to change out water and electric meters, conducting cross connection inspections and trimming trees. Please be advised that staff members may be contacting you to schedule an appointment to complete this work at your home or business.

If you are concerned regarding the legitimacy of these contacts please call our office and we will be happy to verify the work that is to be completed at your home or business. NHU employees typically complete the mentioned tasks during our normal business hours. All employees drive a NHU vehicle that is clearly marked and also carry a NHU employee badge so you may ask for identification. Water Department staff work from 6:30 a.m. to 4:00 p.m. Monday through Thursday and from 6:30 a.m. to 10:30 a.m. on Fridays. The Electric Department staff work from 7:00 a.m. to 4:30 p.m. Monday through Friday during the winter months.

Wisconsin Administrative Code requires water utilities to test the water meters at home and small business accounts every ten (10) years to ensure that the meters are operating accurately. The Wisconsin Administrative Code also requires the water utilities to conduct cross connection inspections to ensure that customer's interior plumbing is compliant so no water from a customer account can backfeed into the municipal water system causing contamination problems. If, during the inspection of a home or business, the water utility employee discovers a potential risk to the system, the property owner will be given 90 days to resolve the issue or face disconnection of water services to the property.

Electric utilities are also required by Wisconsin Administrative Code to test the electric meters for accuracy and to replace the meters if they are old. As most electric meters are outside, the staff does not make appointments to change electric meters. However, in some cases, removing the electric meter will cause an outage and an appointment will be made to complete the change.

The Electric Department staff is also trimming trees during the winter months. Most of the tree trimming is completed in the rural areas of our service territory. Tree trimming is completed to keep tree branches from coming into contact with the electric lines or potentially dropping into the lines during wind storms. Tree trimming helps to reduce power outages and improve our system reliability. If you have any questions with regards to tree trimming issues, please contact our office.