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New Holstein Utilities Urges Customers to Make Payment Arrangements as Winter Moratorium Ends

New Holstein Utilities advises electric customers who are behind on their bills to make payment arrangements with the utility to avoid service disconnection.

The Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their electric bills for any period of time, including the winter months.

Wisconsin’s Public Service Commission established the annual moratorium — from Nov. 1 to April 15 — to protect customers from service disconnection during harsh Wisconsin winters.

“New Holstein Utilities does what it can to collect unpaid bills from the moratorium in order to keep electric rates low in our community,” said Office Manager Paula Pethan.

To prevent disconnection, New Holstein Utilities urges customers to call now to make payment arrangements. The utility will negotiate payment options with customers, according to Pethan.

“Situations can arise that make it difficult for customers to pay their bills,” said Pethan. “We would like to help these customers make suitable payment arrangements to avoid shutting off their service.”

Pethan said the utility will issue a final disconnection notice prior to limiting service.

To make payment arrangements or to explore payment options with the utility, call the utility at 920-898-5776 during business hours.